ORDERS
How do I track my order?
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
How do I change or cancel my order?
If you would like to cancel your order please contact our customer service immediately. If you notice an error in your address also contact us immediately at support@glossbabeofficial.com.
Can I change my address after my order has been placed?
Reach out to our Customer Care team immediately. We'll make every effort to change the address information if your order has not yet been processed or shipped.
Can I change my payment method after the order is placed?
Once you have checked out we are not able to change the payment method on the order. However, we can cancel the order for you to place another.
Can I change my email address after the order has been placed?
Please contact our Customer Care team and they'll be happy to change your email address on file.
I accidentally entered the wrong apartment number. Can I change it after the order has been placed?
Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.
What if the item I want is out of stock?
During our restocks products sell out fast! But don't despair. If the item you're looking for is out of stock, keep checking back. However, seasonal items are limited quantity and will not be restocked.
PAYMENTS
What payment methods do you accept?
We accept Paypal, major credit cards, debit cards, Afterpay and Klarna.
My local currency is not in USD $, how do I make purchases?
No problem, you can place orders using your local currency. Scroll down to the bottom of our 'Home' page and you will find a drop down menu to select your currency.
SHIPPING
Do you ship internationally? How much is shipping?
Yes we ship to the US, Canada, UK, Netherlands, Ireland, Australia, and South Africa. International shipping rates are calculated at checkout by weight, location, and carrier. Head to checkout to see.
Where do you ship from?
All of our products ship from the US.
When will my order arrive?
Order processing time is 1-2 days before shipment. Deliveries may take anywhere between 2-5 business days within the US.
Will my order get to me before ___ date?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is always a risk of the item not arriving on time. We cannot guarantee a delivery date.
I accidentally sent my order to the wrong address, what can I do?
If your package is already in transit, you must contact your local post office and put a redirection on your parcels.
RETURNS/EXCHANGES
I changed my mind, can I cancel my order?
If you would like to cancel your order please contact our customer service immediately. If you notice an error in your address also contact us immediately at support@glossbabeofficial.com.
Can I return an item for a full refund or exchange?
All sales are final. No returns or exchanges on any orders due to sanitary reasons. Exceptions are provided for wrong items sent, and any defects associated with the products.
PRODUCTS
Are your products cruelty-free?
Yes, all of our products are cruelty-free.
Are your products vegan?
Are your products organic?
WHOLESALE
Do you offer wholesale options?
Yes! We offer wholesale for retailers that would like to carry and resell our products.
Do you offer private label options?
We do not offer private labeling. Products are available for resale only.